How to accept payments on WhatsApp without sending customers elsewhere
The most expensive moment in a WhatsApp sale is the point where you tell someone to go somewhere else to pay. Every channel switch loses people. Here is how the payment happens inside the conversation instead.
Why the handoff costs you sales
A customer who has just said yes is at peak intent. Sending them to a website, a USSD sequence, or a bank app introduces a gap. They get distracted, the link expires, they mean to come back. Some do.
Keeping the payment in the thread removes the gap entirely. The decision and the transaction happen in the same place, seconds apart.
How it works in practice
The customer confirms what they want. The assistant generates a checkout link for exactly that amount, tied to that order, and sends it into the conversation.
They pay through your payment provider. Your provider confirms the payment, and the receipt lands back in the same thread, along with whatever they bought if it is deliverable digitally.
Nothing about that requires the customer to install, register or remember anything.
Where the money actually goes
This is the question worth asking any vendor, because the answers differ enormously. With Kairos, the checkout link belongs to your own account with your own payment provider. The money moves from your customer to you.
Kairos initiates the checkout and confirms the receipt. It never holds your funds and never sits in the settlement path. If we disappeared tomorrow, your money would not be anywhere we could reach.
What to have ready
A merchant account with a payment provider that supports the methods your customers actually use. In Ghana that usually means mobile money alongside cards.
A clear price for whatever you are selling, so the amount can be generated rather than typed. Typed amounts are where mistakes and disputes come from.