Customer service desk

The service desk your customers already know how to use

No app to install, no portal to learn. Your customers message your WhatsApp number and get real service — answers, purchases, payments, and updates — in the same chat.

Talk to us

Grounded enquiry

Every answer comes from your documents

Load your FAQs, policies, and guides. The assistant retrieves the right passage, answers in plain language, and attaches the source. When it is not confident, it says so and brings in your team.

Sources cited on every answer
No general-internet guessing
Low confidence means human handoff, automatically

Horizon Insurance

online

What documents do I need for a windscreen claim?

A photo of the damage, your policy number, and your driver's licence. You can send them right here in this chat. Source: Claims Guide, section 2

I want to check my claim status

Claim CLM-0961 is under review. We will update you here as soon as it changes.

Buy and pay in chat

From question to paid order without leaving WhatsApp

Products, quantities, secure payment links, and automatic delivery of what was bought — the whole purchase happens inside the conversation, with a receipt at the end.

Guided step-by-step purchase flows
Secure checkout links from your own payment account
Digital goods delivered back into the chat automatically

Prime Checkers

online

hello

Welcome! Available result checkers: 1. BECE Checker, GHS 20.00 2. WASSCE Checker, GHS 25.00 Reply with a product number to buy.

1 x WASSCE Checker = GHS 25.00. Pay securely here: pay.kairos.link/b8c1 Your card will arrive here automatically after payment.

Humans stay in the loop

A person is always one word away

Customers can ask for a human at any time, and the assistant steps aside the moment your team takes over a conversation. Nothing important is ever locked behind the bot.

Reply HELP to reach your team instantly
The assistant goes quiet while an agent owns the chat
Complaints and sensitive topics route to people by default

Horizon Insurance

online

HELP

Thanks for your message. I am connecting you to a member of the team who will reply here shortly.

Hi, this is Ama from Horizon Insurance. I can help with your claim from here.

Get started today

Put your business on the number your customers already message. We set up a pilot with you in days, not months.

Talk to us See pricing